Shipping & Returns
Fast Shipping
Delivery in 3-5 business days across India. Express shipping available for all major metropolitan cities.
Tracked Parcels
Receive real-time updates via SMS and Email. Use our tracking page to see your parcel's journey.
Returns Policy
We take immense pride in our craftsmanship. However, if you receive a damaged or incorrect product, we're here to help.
Important for Custom Orders
Due to the personalized nature of engraved tiffins, we do not accept returns or exchanges unless the item is defective or damaged upon arrival.
Reporting Issues
Email us within 48 hours of delivery at support@prettyluxeatelier.com with photos of the issue.
Quality Check
Our team will review your claim and authorize a return or refund if applicable.
Processing
Refunds are processed within 7-10 business days back to your original payment method.
Hassle-free Returns
Only for non-customized products in unused condition within 7 days.
Initiate Return